Where do I go to resolve credit card problems?

We recommend that you first attempt to resolve your credit card complaint through the customer service department of the bank, or company, that issued your card.  This number is usually found on the back of your credit card.  However, if this method does not yield satisfactory results, we encourage you to pursue the matter further with the appropriate authority, or agency, listed, below.

Credit cards issued by state banks that are members of the Federal Reserve System
Federal Reserve Board
Division of Consumer and Community Affairs
Mail Stop 801
Washington, DC 20551
(202) 452-3693

See “How to File a Consumer Complaint about a Bank”.

Credit cards issued by banks with “national” in the name or “N.A.” after the name
Comptroller of the Currency
Office of the Ombudsman
Customer Assistance Unit
1301 McKinney Street, Suite 3450
Houston, TX 77010
1 (800) 613-6743 (toll-free)
www.occ.treas.gov

Credit cards issued by state banks that are not members of the Federal Reserve System
Federal Deposit Insurance Corporation
Consumer Response Center
2345 Grand Boulevard, Suite 100
Kansas City, MO 64108
1 (877) 275-3342 (toll-free)
www.fdic.gov

Credit cards issued by federal savings and loan associations and federal savings banks
Office of Thrift Supervision
Consumer Programs
1700 G Street, NW
Washington, DC 20552
1 (800) 842-6929 (toll-free)
www.ots.treas.gov

Credit cards associated with federal credit unions
National Credit Union Administration
Office of External Affairs
1775 Duke Street
Alexandria, VA 22314-3428
(703) 518-6330
www.ncua.gov

Credit cards issued by finance companies or stores, and matters related to auto dealers, mortgage companies, and credit bureaus
Federal Trade Commission
Consumer Response Center
6th and Pennsylvania, NW
Washington, DC 20580
1 (877)-FTC-HELP (1-877-382-4357) (toll-free)
www.ftc.gov

Synergistic Environments Ltd., gratefully acknowledges the Board of Governors of the Federal Reserve System for providing reference to these resources.